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With lots of companies offering tank monitoring solutions, it’s hard to know which to choose. Do you select based on lowest cost, best connectivity for remote locations, or customer service? At Generac, we’re raising the bar.
We created a Customer Success team to partner with our clients one-on-one, empowering them to hit their goals and see the value they expect to receive out of tank monitoring. And what we’re finding is… our customers are seeing results that directly impact their bottom line.
Our team of Customer Success Managers (CSMs) collaborates with clients in three key areas:
- Identify which sites to monitor
- Teach you to become a data expert
- Share best practices and tips from our customer base
Identify which sites to monitor
For some of our customers, it makes sense to monitor 100% of their tanks, while others see efficiency gains from monitoring a few key accounts. We run a delivery history analysis to determine which sites will be ROI positive with monitoring, and we focus on those locations.
Teach you to become a data expert
You know your business best, so we want you to take ownership of the software. Our automated alerts notify you when it’s time for a fill, and our portal allows you to sort by tank level. We arm you with the info you need to run your business, and we also highlight the accounts that are driving the biggest savings.
By combining our real-time tank level data with your own delivery history, you’ll be able to route more efficiently and ensure that your drop sizes are spot on.
Share best practices and tips from our customer base
There’s no need for you to struggle with an issue, because we’ve likely encountered it. We’ve seen what works and what doesn’t, and we want to share with you our tips and best practices from some of our most successful customers.
From using tank monitoring to convert will-call customers to automatic delivery, to tips on selling tank monitoring services to your customers, we have the resources to help you make the most of your investment.
The takeaway here is that, with a CSM on your side, you’re not alone. You have someone with industry knowledge and experience who’s just as passionate about your business as you are. We’ll help you pick the right locations to monitor, learn to use our best in class software, and be a consultant for best practices along the way.
We’re here to help you uplevel your business, and we can’t wait to partner with you!
