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Sara Rose is the product support and customer service lead at Generac. She leads her team in supporting customers in various ways including accessing resources we offer, troubleshooting any issues that arise, and training them on how to most effectively use our platform. Q) What would you say you do on a regular day at […]
Tag: customer success team
Employee Spotlight: Peter Hairston
Peter Hairston is a Customer Success Manager here at Generac. He works with the Customer Success Team to ensure that customers receive the support and information they need to be as successful as possible. Q.) What exactly do you do at Generac? A.) I’m a part of the Customer Success Team so I work with […]
Employee Spotlight: Alexandra Abbott
Lexi is a born and bred New England gal, full of interesting facts and undying love for plain spaghetti with salt & olive oil. She is dedicated to solving any issues our customers may have, which makes her a great asset to our Customer Success team! Q.) Tell me about where you’re from? Are you […]
Tank’s new Customer Success team drives ROI for customers in three key steps
With lots of companies offering tank monitoring solutions, it’s hard to know which to choose. Do you select based on lowest cost, best connectivity for remote locations, or customer service? At Generac, we’re raising the bar. We created a Customer Success team to partner with our clients one-on-one, empowering them to hit their goals and […]