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December 21 is the official start of winter, and temporary heat is once again a necessity on construction jobsites across much of the country. Temporary heat enables projects to stay on schedule throughout the winter, which is especially important as developers face a backlog of projects heading into 2023. Heat keeps workers warm of course, […]
Tag: customer experience
Employee Spotlight: Chandra Little
Chandra Little is the Lead Mechanical Engineer here at Generac! She leads her team in the design and implementation of our tank monitors and moves us generationally forward as time goes by. Q) Tell me about where you’re from and how you ended up in Massachusetts? A) I grew up in Houston, Texas. I came […]
Employee Spotlight: Chris Brablc
Chris Brablc, a New York native turned Bostonian, is Generac’s Senior Director of Marketing. With his extensive background in the startup scene and killer marketing wisdom, Chris rises to the occasion when it comes to solving interesting challenges with the Generac Team! Q.) What brought you to Generac? A.) I met Amos, co-founder of Generac […]
Tank’s new Customer Success team drives ROI for customers in three key steps
With lots of companies offering tank monitoring solutions, it’s hard to know which to choose. Do you select based on lowest cost, best connectivity for remote locations, or customer service? At Generac, we’re raising the bar. We created a Customer Success team to partner with our clients one-on-one, empowering them to hit their goals and […]
5 Key Team Members To Secure Tank Monitoring Buy-In From
You’ve finally pulled the trigger. After months, maybe even years, of thinking — numerous product demos, number crunching, and negotiating, you’ve selected your tank monitor partner. The right one of course (check out tips from JP Carroll and Schagrin!) Now what? This is a crucial moment. Most tank monitoring projects fail not due to the […]
Which 4G Network Provider is Best for Your Tank Monitors?
When evaluating tank monitoring solutions, it’s important to understand how they connect and transmit accurate, real-time data to your software portal. Because we all know that without consistent and reliable connectivity, the data measured by the device is useless. What does all this mean? The network that connects the devices is integral! We recently wrote […]
The Unwilling Will-Call
In a previous post, we looked at an aspect of the propane customer experience around customer demands for more control. The other side of that is a customer that wants to be more hands-off. Consider a couple of propane customers like these that you may know: Suburban homeowners, husband and wife with 3 kids, a […]
Customizing The Propane Customer Experience
Is there such a thing as the “propane customer experience”? You better believe there is. And if you’re not the one thinking about it, then one of your competitors definitely is. We’re not going to try help you define the entirety of your propane customer experience (from sign-up and installation to service and billing, there’s […]